Cascade collected data for its 2020 IT Asset Disposition report using an online survey of its active institutional customers and enterprises. The survey was administered through email via SurveyMonkey. It included 32 questions used in the benchmarking report and an optional set of questions about satisfaction with Cascade. The survey took about 12 minutes to complete. A total of 425 people (listed at the primary contacts for the account) were sent an email invitation to complete the survey on December 3, 2019 and four reminder emails were sent. 152 individuals opened the email request and 60 people completed the survey due to the email request.

With 60 people completing the in-depth survey, we achieved a 14.1% survey completion rate. According to “Survey Gizmo,” external surveys will generally receive a 10-15% response rate. While this may not seem like great participation, this year's survey participation is on the high end of average rates . . . As an incentive and thank you for completing the survey, respondents could choose to receive a box of artisan chocolates or to donate $25 to a food pantry.